The policy regarding refunds and cancellations will be regulated in the following terms and conditions:
Tour Condition
- Price and validity
To know about price of our package tour, please request by email to our email address : info@ravelinotravel.com. - Price Included :
- Hotel Accommodation based on twin sharing.
- Meals as indicated on itinerary (B=Breakfast) (L=Lunch) (D=Dinner)
- Air-conditioned car / coach.
- All tours and transfers as mentioned on itinerary.
- Available entrance fee and
- Tour Guide
- Price Excluded :
- Domestic and International Airfares and airport taxes
- Insurance with all risk and All personal gratuities.
- Free Of Charge :
One free Of Charge (F.O.C) will be granted for Tour Leader with a minimum of 16 persons payig tour participants. - Payment
- Payment: A 35% deposit is required to be transferred to our account upon receiving the confirmation and invoice from us.
- The full payment should be settled 15 days prior to arrival unless there is a prior agreement.
- Liability :
- Synergi Ravelino Tours & Travel and all its representative offices operate tours in the favorable circumstance.
- We consider safety first, which mean if condition and situation bad (such, rebellion, riots, landslides etc) the tour could be cancelled.
- If the tour has to be cancelled, we will change the programs after obtaining an agreement with the client supported by a written statement from both side.
- If an agreement is unreachable with the customer, Synergi Ravelino Tours and Travel will charge for the portion of the services wich has been given.
- Reservation :
- Reservation order have to be sent in writing by E-mail, Fax or Letter and must include itinerary, date of arrival / departure, flight detail, type of facility of services, number of persons, rooming list (for group) and guide needed (English, Dutch, German, French, etc.)
- Reservation should be made as earlier as possible. (Earlier reservation will be confirmed earlier).
- Confirmation :
- Synergy Ravelino Tours and Travel will send the confirmation as soon as we get the confirmation from principals (Hotel, Restaurant etc).
- Synergi Ravelino Tours and Travel will provide alternative facilities if certain services required cannot be fulfilled.
- Cancellation :
In case of package tour cancellation made after confirmation of booking before departure, cancellation fee will be charged :- Cancellation less than seven days before departure will be charged 50% of tour prices.
- Cancellation less than seven-two hours before departure will be charged 75% of tour prices.
- Cancellation made at the date of arrival will be charged 100% cancellation fee
- No Refund allowed for any land arrangement not utilized
- Synergi Ravelino Tours and Travel providing any kind of package tours from budget to deluxe class with a very competitive price.
- Synergi Ravelino Tours and Travel providing any related services such as: Domestic and International air-ticket, Sea / ferry ticket, Tour Guide service and Car Rental.
